Refund and Cancellation

Mettcover Global INC. a company incorporated under the laws of the United States, having its registered office at 308 S Jones Blvd, Las Vegas, Nevada, 89107-2623, USA (“the Company”) offers various products, including through its website www.mettcover.com

Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, Please call our Customer Support Center at +91 77788 00030 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Bulk Orders

www.mettcover.com reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our enquiry section in website or E-mail [email protected]

Returns

The following general returns policy is applicable to all items sold on mettcover.com.

• A product purchased on mettcover.com is eligible for return within the return period mentioned in the table below if it fulfills any of the following conditions:
  • Product delivered is different from what was ordered
  • Product was received in a physically damaged condition or was found defective when package was opened.
  • The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.

Please Note: Any product noticed, as “Damage upon Delivery” has to be reported within 48 hours to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.

• All items to be returned must be in their original condition along with the following.
  • Original Order Invoice
  • Original packaging with labels, user manuals and warranty card
  • Serial Number of the product being returned should match our system
  • Any accessories/components, combo or bundle products or freebies you received with the purchase
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused
• Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Mettcover Global INC. shall not be liable for any misuse or usage of such information.

How to generate a Return Request:

• Please call our customer support center at +91 77788 00030 or email us at [email protected] to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.

• Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.
• Once we receive the product back, our engineers will evaluate the returned product and provide resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report.
• If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 2 working days from the delivery of the product.